Development of the Automatic Scoring System for Customer Satisfaction and Customer Credibility of Foundry Enterprises

Jiang Hai; Ji Xiaoyuan

doi:10.15980/j.tzzz.2016.11.009

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Development of the Automatic Scoring System for Customer Satisfaction and Customer Credibility of Foundry Enterprises
Vol. 36, Issue 11, Pages: 1155-1157(2016)
Published： 2016 ，
DOI： 10.15980/j.tzzz.2016.11.009

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[1]江海,计效园.铸造企业客户满意度和信誉度自动评分系统开发[J].特种铸造及有色合金,2016,36(11):1155-1157.

Jiang Hai, Ji Xiaoyuan. Development of the Automatic Scoring System for Customer Satisfaction and Customer Credibility of Foundry Enterprises. [J]. Special Casting & Nonferrous Alloys 36(11):1155-1157(2016)
[1]江海,计效园.铸造企业客户满意度和信誉度自动评分系统开发[J].特种铸造及有色合金,2016,36(11):1155-1157. DOI： 10.15980/j.tzzz.2016.11.009.

Jiang Hai, Ji Xiaoyuan. Development of the Automatic Scoring System for Customer Satisfaction and Customer Credibility of Foundry Enterprises. [J]. Special Casting & Nonferrous Alloys 36(11):1155-1157(2016) DOI： 10.15980/j.tzzz.2016.11.009.

摘要

构建了客户满意度和信誉度的自动评分模型

合理地对客户进行分类

根据二八原则寻找给铸造企业贡献80%利润的20%客户

对不同的客户类型实行差别化服务

完全量化评估客户的满意度和信誉度

树立以"客户为中心"的服务理念

提升铸造企业的核心竞争力。

Abstract

The automatic scoring model of customer satisfaction and credibility was established to classify customers reasonably and looking for the 20%customers who give us 80% of the profits.By implementing differentiation services on different kinds of customers

customer satisfaction and credibility were fully quantitatively assessed

and a"customer as the center"service concept was established

enhancing the core competitiveness of casting enterprise.